PRIVACY POLICY.

WHO WE ARE

Pop-Up by Scalepoint is a service of Scalepoint (ABN 20 530 107 179). We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.

WHAT WE COLLECT

When you send the order pad we collect what you give us: your name, venue name, email address, phone number, venue town or postcode, Instagram or website, the type of business, the plan and extras you’re interested in, how you heard about us and any notes.

If you chat with Pickle, our AI assistant, we keep the conversation so the team can review it and improve the answers.

We also collect basic information about how the site is used, such as pages viewed and the general area a visit comes from.

HOW WE USE IT

To reply to your enquiry, talk it through with you and, if you go ahead, build and look after your website.

We don’t add you to marketing lists without your consent, and we never sell your information.

WHO WE SHARE IT WITH

A small number of providers who help us run the service: website hosting, email delivery, our customer records system, spam protection, analytics and the AI provider that powers Pickle. They only use your information to provide their service to us.

Some of these providers are based outside Australia, including in the United States and Europe. We take reasonable steps to make sure they handle your information in a way consistent with the Australian Privacy Principles.

HOW LONG WE KEEP IT

Enquiries that don’t go ahead are kept for up to two years, then deleted. If you become a customer, we keep your records for as long as we work together and for up to six years after, for legal and accounting reasons.

COOKIES AND ANALYTICS

We use Google Analytics and Microsoft Clarity to understand how the site is used, which pages help and where people get stuck. They use cookies for this. We don’t run advertising cookies.

YOUR RIGHTS

You can ask for a copy of the information we hold about you, or ask us to correct it. Email us and we’ll reply within 30 days.

If you’re unhappy with how we’ve handled your information, email us first. If we can’t resolve it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

CONTACT

Questions about this policy or your information: hello@popupsites.com.au.